Office of Emergency Services - The Emergency Management Office and 9-1-1 Communications Center use modern technology for efficient handling of all emergency calls to Fire, Police and Medical. A 9-1-1 comprehensive system for emergency telephone requests and coordination for emergency management during a disaster exists in the same facility. Public Safety Dispatchers are responsible for answering 9-1-1 calls, rendering assistance to citizens, and ensuring the safety of emergency responders.
9-1-1 Communications Center - Citizens calling 911 are most likely witnesses to crimes/events, so the more detailed information obtained from callers, the better chance the Police and/or Fire have to save lives and solve crimes. It is important callers stay on the phone with Dispatchers, relay as much information as safely as they can, take note of their location, and remember to stay calm. Dispatchers listen to information and relay it to responding units at the same time. If your 9-1-1 call needs to be transferred to another agency, by the Dispatcher, he or she will stay on the phone to ensure the proper agency answers the call when transferred.
The Public Safety Dispatcher will ask you several questions. Be prepared to answer questions such as:
"Where is the emergency?"
"How many people are injured?"
"Is this in progress?"
"Are weapons involved?"
"Can you tell us the suspect(s) descriptions?"
"Are the suspect(s) in a vehicle? If so, "Describe the vehicle."
"Are they leaving the scene?" If so, "Which way are they traveling?"
Landline (home phone) - A landline call is answered in the jurisdiction where the call originates, as indicated by the address associated with the landline number. North Little Rock residents will reach the North Little Rock 911 Center. The name, address, and phone number related to the originating location, are displayed on a computer screen for Dispatch. The Dispatcher is required to confirm this information.
Wireless (cell phone) - A wireless call is redirected from the wireless signal to the closest cell site tower, and then by use of GPS, to the closest 911 center to that cell site tower. Call information is relayed to that 911 center and, with GPS technology, computerized maps display an icon of the general location (within 50 meters) of the wireless call. Wireless 911 calls are not associated with physical locations; therefore, unlike landline calls, Dispatch must verify the location of the emergency. So knowing your location, at all times, will assist Dispatch in sending proper assistance to the right location.
FREQUENTLY ASKED QUESTIONS
Q. How does 911 work?
A. This question actually depends on what type of phone you are using to call 911. If a person is calling 911 from a landline (home phone or a business phone) the 911 call is routed to the jurisdiction that is responsible for responding to that address. For instance, all landline calls in NLR city limits will be routed to the NLR Emergency Services 911 Center.
If a cell phone is used to call 911, the call will be sent to the closest cell tower and then routed to the 911 Center that is responsible for that sector of the tower. Therefore, a citizen that lives near the outskirts of NLR may have their 911 call routed to another 911 Center. Once the location of the emergency has been confirmed the call can be re-routed to the proper agency.
Q. What questions will the 911 Dispatcher ask me?
A. 911 Dispatchers are trained to ask a multitude of questions. These questions are important in determining the location of the emergency, the nature of the problem and any potential suspect information. Every phone call is different, but generally speaking the dispatchers will ask who, what, when, where, why and weapons. The location of the emergency is the most important information a Dispatcher can obtain from any caller. So know where you are at all times. Be familiar with your surroundings and be prepared to provide the address, intersection or local landmark.
Q. When should I call 911?
A. The number 911 has been promoted across the United States since its early inception in the late 60's. We ask that you utilize 911 for true emergencies. For example, to report crimes in progress, get assistance for individuals who have been injured or sick, and to report fires. If you need to report an incident of a non-emergency nature, we encourage the public to call the NLR Police Department non-emergency number 758-1234.
Leonard Montgomery - Director
1206 Sycamore St.
North Little Rock, AR 72114
Phone: (501) 340-5365