Welcome to City of North Little Rock Utility Information
On Line Inquiry Access to your "e-Account"
The City of North Little Rock is excited about the opportunity to offer our North Little Rock Electric Utility Customers more choices to make life easier!
In an effort to improve Customer Service for our North Little Rock Electric Account Customers we are providing information and access to their Utility Account information as well as the presentment to make payments on Demand, 24 hours a day, 7 days a week, over the Telephone OR over the Web with our new Convenient "e-Account" for North Little Rock Electric Account Information and Payment Services.
"e-Account" Information:- One is a telephone number to call and access Electric Utility Information and make payments over the telephone by aid of an automated assistant. Electric Utility Account customers may also at any time opt out of the automated telephone system and request to be redirected to our "Live" operator for assistance. The telephone number for our automated phone system is 501-975-8889. Also available is a telephone number for a TTY assisted customers, the number is 501-975-8866.
- Second, is by using a link to access Electric Account Information or make payments over the internet by being redirected to a secure site for ‘e-Account’ access.
Convenient Pay Instructions Web-
IVR-PIN Request Form
- Customers using this on-line system will have the ability to view;
- Consumption information
- Payment History information
- Transaction Details for Billing and Payment Information
- Print a bill copy (Representation of your current NET Due bill amount)
- Change your Utility Account Access Pin Number
- Customers using this on-line system will need to have readily available for reference;
- Their Electric Account as is appears on their Electric bill. IE: 00123456-78
- Their default PIN number assigned to their Electric Account Number. IE: 123456
- PIN number must be at least 4 digit and not more than 8 digits.
- PIN number can not contain any characters, only numeric digits are acceptable.
- PIN number can be obtained by emailing Customer Service and using “Request PIN” in the subject line. You can also call 1-501-975-8888 and request to speak to a customer service representative regarding ‘obtaining a PIN’.
- Customers may view our FAQ’s related to the e-Account Convenient Payment System
Please NOTE: Some banks offer free on-line payment services for their customers, you may want to check on this option with your bank. We offer automatic bank draft payment options for monthly debits at no cost for our customers. You can call customer service at 501-975-8888 for information.
Please Note:
Customers using the on-line payment portion will typically have their payments credited to their account on the next business day. A convenience fee for using this online payment service will be charged to your checking or credit card account in addition to the amount of your utility payment. Some banks offer free on-line payment services for their customers, you may want to check on this option with your bank. North Little Rock Electric utility offers automatic bank draft payment options for monthly debits at no cost for our customers. You can call Customer Service at 501-975-8888 for more information.
Warning:
DO NOT pay a bill from a SHUTOFF NOTICE.
DO NOT pay a delinquent bill on or after the cutoff date.
*Payments made on or after the cutoff date or made from a shutoff notice must be made at the business office before 10:00 a.m. on the disconnect date or service will be subject to immediate disconnection and reconnect fees may apply.
NOTE:
*Tele-Works, Inc. is a business partner with North Little Rock City Services for the presentment of account balance information. CSI is a third party payment processing gateway service used by North Little Rock City Services for acceptance of on-line payments by way of Credit Card, eCheck, and Debit Card. On-Line Payments are made possible using a third party payment processing system
Click icon to access eAccount
"Forgot your Pin" click here and we will email it to you
…include in the email your Utility Account Number, service address, and a contact phone number
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City of North Little Rock | |